![]() ![]() If you continue to have the same experience after trying out these steps please reach out directly to our dedicated Support Team so they can lend a hand with further troubleshooting or replacement service if needed under your warranty. This Recovery Tool is not the same as the Turtle Beach Audio Hub. Also, make sure to us the mobile version Audio Hub to set the SuperAmp to the correct mode for your console (PS4 or Xbox One) or to PC Mode if you're using it on a PC. SuperAmp Xbox One (Comes with the Elite Pro 2) Fixes Bluetooth app connectivity bug. You may need to re-pair the Bluetooth to any devices it was connected to before the update. Open the Sounds settings in your taskbar. Once installed, connect your Turtle Beach headset or accessory to one of the USB ports on your PC. Click OK and you can close the Audio Hub, disconnect the SuperAmp from the PC, and reconnect it to your console for use. Download the Turtle Beach Control Studio for your Windows PC. This is what you just did, so there's no need to do that again. Once completed, you may see a dialog saying If firmware is out of date, connect USB while holding the Bluetooth button. Do not turn off the computer or disconnect the SuperAmp from the computer. The palm tree icon on the SuperAmp should be flashing red.ħ) You should see a dialog box asking UPDATE YOUR FIRMWARE TO THE LATEST VERSION? Click Yes.Ĩ) Allow the update to proceed without interruption. DO NOT connect the other end of the USB cable to the computer (yet).Ĥ) With one hand, press and hold down the Bluetooth button on the side of the SuperAmp.ĥ) While still holding down the Bluetooth button, with the other hand, take the unconnected (larger) end of the USB cable and connect it to a USB port on the computer running the Audio Hub app.Ħ) The Audio Hub should report that the SuperAmp is connected in Bootloader Mode (Bootloader Headset). The firmware update must be performed on a Windows or Mac computer.ģ) Connect the small end of the included USB cable to the SuperAmp's USB port. NOTE: The mobile version of the Turtle Beach Audio Hub cannot be used to update the headset's firmware. This has the potential to clear up what you're experiencing.ġ) Disconnect the SuperAmp from all connections.Ģ) Download and install the Audio Hub application onto your Windows PC or Mac computer. Quickly change your audio settings via Bluetooth connectivity to the new Turtle Beach Audio Hub app, as well as stream music and take calls from your mobile device while gaming.Please try a force update of the SuperAmp firmware (erases the currently installed programming and installs new from scratch). Xbox One’s Windows Sonic for Headphones delivers immersive virtual surround sound to bring your games, movies and music to life. Turtle Beach’s unique ProSpecs comfort-driven design removes pressure on your glasses while you play.įrom quiet footsteps sneaking-up from behind to enemy weapon reloads just before an ambush, Superhuman Hearing lets you hear it all. Revolutionary material technologies combine to keep your ears comfortable and cool while also blocking out external noise and improving bass response. Large, powerful 50mm over-ear Nanoclear speakers deliver Turtle Beach’s signature esports audio tuning. Designed in collaboration with leading esports teams the Turtle Beach Elite Pro 2 + SuperAmp Pro Performance Gaming Audio System for Xbox One and Xbox Series X is built to win! ![]()
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